Frequently Asked Questions
Do you use your own products...YES, that's what lead to the birth of our company!!
Fizzy Friendz Bath Bomb was literally born between a hallway and bathroom door, so it wasn’t a big deal when Cali Rai needed a moment to escape the stress of our world and take a bath bomb into the bathroom with her, which was her EUREKA MOMENT and the birth of Fizzy Friendz Bath Bomb!!
What if I have allergies?
Now and days everyone knows someone who is allergic to this or that and trying to purchase new beauty and wellness products with that little voice in the back of your head asking you, “what’s in it and will I have a reaction,” can be a little overwhelming, especially when you have sensitive skin. That’s the exact reason why we list every ingredient on our website next to our products and on every packaging label.
We believe that providing the consumer with a complete ingredients list will help them understand and know exactly what our products are made with, and suggest you consult with your health care provider before you decide to use any of our products.
What are your hours of operations?
Monday - Friday 9:00am to 2:00pm EST
However, our online system is ALWAYS open for your viewing and order placement 24 hours a day, 7 days a week.
Do you have a Mortar Building or a Business Phone Number?
We are a small, family ran business and currently do not have a storefront building in which you are able to purchase our products from, however we are in two shops in town...A Bit of Carolina, which is located on Hay Street and The Front Porch which is located on Trade Street in Hope Mills. You are also welcome to browse our website 24 hours a day, 7 days a week and in-town pickup is available.
You can also find our products at local craft shows and farmers markets and we have these dates, locations and times posted on our social media platforms…so don’t forget to follow us!!
As for having a landline, we have you covered (919-307-0694) but we are not always available to answer your call, so please feel free to leave a message and someone will get back to you as soon as possible.
And you are always welcome to contact us through email at FizzyFriendz@yahoo.com.
The Coronavirus has affected everyone's life in some shape or form, with keeping that topic in mind; we have taken extra precautions and completely closed our production facility to any visitors or guests. We've also implemented a 100% glove and face mask policy whenever we are working in our production facility.
What if I receive broken or damaged item(s)?
We try our very best to carefully package and ship each item as best as we can so that your product(s) are protected and arrives at your doorstep unbroken or damaged during the shipping process. However, once your shipment has left our facility, it is hard to determine the love and care it will receive during the actual shipment process.
If your product(s) arrives broken or damaged, we would, first of all, like to apologize for any inconvenience that this may have caused you, and please feel free to contact us within 7 of receiving your shipment by email to FizzyFriendz@yahoo.com with an image(s) of the damage, so that we may address the situation as soon as possible, as your happiness with our products is OUR #1 Priority!!
Our Return Policy
Due to the nature of our products, and the fact that we cannot guarantee the purity of our products once they have left our facility and have been in one’s home and for that simple safety and hygienic reason, we are not in a position to accept any kind of returns, as we cannot restock or resell these items.
Still, your satisfaction is our #1 priority and we truly believe that you will fall in love with our products, but if for some reason, you are completely dissatisfied, please reach out to us and let us know, as we want you to have a positive experience when using our products.
Product Expiration Dates
We at Fizzy Friendz Bath Bomb are a small family-owned company, so all of our products are handmade in small batches to ensure their freshness, consistency, and perfection. In no way do we add commercial preservatives, so our products are not made to sit on shelves for years.
With that being said, a good rule of thumb is to use your product(s) within 6 months from the date of purchase.
Should you have any additional questions, please feel free to reach out to us personally through email at FizzyFriendz@yahoo.com
Fizzy Friendz Bath Bomb, LLC as a company, believes in using the highest quality of ingredients and whenever possible, will only use all-natural and organic ingredients, such as those found in nature and passed down from one generation to another for centuries.
We believe that using these high-quality products is simply healthier and gentler on your skin, especially when you know that they come directly from the earth. This is why that same "philosophy" is practiced and used when creating our “fun-time” bath products.
The uses of pure essential oils and other all-natural ingredients have been used since the beginning of time. So you see, the "processes" in which we are creating our products are nothing new...it's just our formulas and techniques that we can call our own.
With that being said, we have spent countless hours “researching” and “perfecting” our products, but still need to MAKE THIS DISCLAIMER.
ANY and ALL content and information provided on our website and any social media platforms, which include but are not limited to (www.FizzyFriendz.com, our Facebook page, and our Instagram page), within our video(s) including any videos posted on other social media site(s) that WE (Fizzy Friendz Bath Bomb, LLC) have published, any tangible "readable" materials such as pamphlets or other "readable" materials ARE FOR EDUCATIONAL PURPOSES ONLY.
With that being said, our products are created for the SOLE purpose and use by YOU (the purchaser only) and for YOUR body's enjoyment. The "information" provided on our website or through other "readable" materials were gathered from various sources to inform YOU (the purchaser) of the possible benefits of all-natural, organic herbs, essential oils, and other earthy ingredients that can be/have been used in "every daily" product(s).
The products and information that "we've" provided should NEVER be used to self-medicate or treat ANY form of physical or mental disease, disorder, or health problem. And we would NEVER recommend the use of ANY of our products as a substitute for ANY medical condition.
DO NOT use the information found on our website, on our social media platforms, through our video(s), or within any of our "readable" material to self-diagnose any medical conditions or treat any physical or mental disease, disorder, or health problem. The information provided is NEVER meant to substitute the advice provided by your personal physician or other medical professionals and is NOT intended to be a prescription or be taken in place of any medication(s) or professional medical advice. ALWAYS consult your doctor or qualified health professional should you have ANY questions, concerns, or prior to changing ANY medication(s) or healing practice(s).
In statements published or spoken regarding health-related benefits of certain ingredients through us have not been evaluated by the Food and Drug Administration and are in no way intended and should not be considered as medical advice to diagnose, treat, cure, or prevent any disease or health condition. NEVER disregard professional medical advice or delay in seeking medical advice because of something you have read on "our site(s)," heard through our video(s), or in any of "our readable" material. If you have or suspect that you have a medical condition, PLEASE contact your health care provider IMMEDIATELY.
If you are allergic or sensitive to any of the ingredient(s) in our product(s), using our product(s) may cause skin irritation, even all-natural and organic ingredients may cause sensitivities as every person is different, and we cannot guarantee that you will not get a reaction or irritation from our product(s). If you are an individual that may have reactions or are allergic to ANY of the ingredients in ANY of our products, please DO NOT purchase ANY of our products as we are NOT responsible for ANY individual's reaction to ANY of the ingredient(s) that we use and for your educational purpose, each product's description is listed on our website and it includes a complete list of ingredients.
All product review(s) are the direct reflection of our customer(s) and their personal views on our product(s) and do not imply or represent any claims by Fizzy Friendz Bath Bomb, LLC...individual results may vary as no two individuals are the same.